Shipping Cost:
Our standard delivery charge is $8 per order to North Island and $10 per order for South Island in New Zealand and free shipping over $85.00. Our standard delivery to Australia is $20.00 per order.
Please contact us if you would like your ‘Track and Trace’ number to see how far away your parcel is. You will need to be at the delivery address to sign for your parcel. If you are not home, the courier will leave a calling card with their contact details to arrange for re-delivery.
Delivery Timeframe:
We understand you want your order as soon as possible! Our "target" delivery times are as follows: North Island: 3-4 days, South Island: 4-5 days.
Returns:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at accounts@youmonkey.co.nz.
If your return is accepted, you will be responsible for the freight cost returning the item to us and will need to pay a further delivery fee for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not accept returns on sale items.
Faulty Products:
We're committed to selling high-quality products however we acknowledge that sometimes a product may have a fault. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please email us at accounts@youmonkey.co.nz and let us know about the fault. If we cannot easily resolve the problem then we will provide instructions for return of the item back to us.
$99.00 NZD Shipping Info
Shipping Cost:
Our standard delivery charge is $8 per order to North Island and $10 per order for South Island in New Zealand and free shipping over $85.00. Our standard delivery to Australia is $20.00 per order.
Please contact us if you would like your ‘Track and Trace’ number to see how far away your parcel is. You will need to be at the delivery address to sign for your parcel. If you are not home, the courier will leave a calling card with their contact details to arrange for re-delivery.
Delivery Timeframe:
We understand you want your order as soon as possible! Our "target" delivery times are as follows: North Island: 3-4 days, South Island: 4-5 days.
Returns:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at accounts@youmonkey.co.nz.
If your return is accepted, you will be responsible for the freight cost returning the item to us and will need to pay a further delivery fee for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not accept returns on sale items.
Faulty Products:
We're committed to selling high-quality products however we acknowledge that sometimes a product may have a fault. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please email us at accounts@youmonkey.co.nz and let us know about the fault. If we cannot easily resolve the problem then we will provide instructions for return of the item back to us.
Emotional security is designed for little. Charlie is a soft, and weighted puppy dog that is perfect for all children including our sensory and anxious friends. Backed by evidence-based research, Charlie helps with reducing anxiety and improving sleep quality.
Charlie is a therapeutic tool that your child will love.
Backed by evidence-based research, Charlie the weighted puppy dog focuses on Deep Pressure Touch Stimulation (DPTS), which is a firm tactile sensory input that provides a Proprioceptive* response to the body. It simulates firm hugs and compression and motivates the release of serotonin and dopamine in the brain. This helps children to regulate their emotions when going to sleep or when they are feeling emotionally overwhelmed.
Beautifully designed and super soft, Charlie is infused with dried French lavender flowers for relaxation and medical stone which is a natural silicate mineral, making him perfect for all our gluten-free friends! Charlie is the perfect toy for our littlies ones to snuggle with.
Core Benefits:
